Delivery Information

  1. General Information 

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will contact you direct to notify you of this and to discuss your options.

  1. Delivery Location

Items offered on our website are only available for delivery within all Australian States only. We are unable to ship outside of Australia at this time however, are working on being able to do this in the future. In the meantime, for International Orders, please contact us at info@designerphysique.com.

  1. Delivery Time

Our website displays a handy time clock showing the “Time until next Dispatch”. If your order is placed before 12.30pm, on any business day, and is in stock, it will be dispatched that same day. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. An automated dispatch confirmation email is forwarded to you with a tracking number. Unless there are exceptional circumstances, we make every effort to fulfil your order within 3 – 5 business days of the date of your order. Business day means Monday to Friday, except public holidays. Please note, we do not ship on weekends and public holidays.

  1. Delivery Instructions

[You can provide special delivery instructions on the check-out page of our website.]

  1. Shipping Costs

The cost of delivering your order, anywhere in Australia, for any sized order, is a flat rate of $10.95 excl. of GST. If your order total is over $100.00, delivery is free.

  1. Damaged Items in Transit

If there is any damage to the packaging on delivery, contact us immediately at info@designerphysique.com call our office on (07) 5520 5547 Mon to Fri 8.30am to 4.30pm AEST.

  1. Questions

If you have any questions about the delivery and shipment of your order, please contact us at info@designerphysique.com or call our office on (07) 5520 5547 Mon to Fri 8.30am to 4.30pm AEST.

Please ensure you read our Terms and Conditions

Return Policy

  1. Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please promptly contact us (within 14 days) at info@designerphysique.com or call our office at (07) 5520 5547 Mon to Fri 8.30am to 4.30pm AEST. We will require details and a photograph(s) of the defective product(s).

All defective returns must be sent to:

RETURN TO SENDER

Designer Physique

PO Box 2448

BURLEIGH QLD 4220

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 5 working days, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product(s) or refund the purchase price, using the original method of payment.

  1. Questions

If you have any questions about Returns, please contact us at info@designerphysique.com or call our office on (07) 5520 5547 Mon to Fri 8.30am to 4.30pm AEST.

Xmas Closing Times
Our offices will close from 22nd Dec 2017 and will re-open on Monday 8th Jan 2018
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